Withdrawal & Refund – Your Cancellation Rights (UK)
Withdrawal instructions & refund policy
Important: your 14-day right to cancel ends when the download begins
As a UK consumer you normally have 14 days to cancel a distance contract. For digital content supplied immediately that right ends when supply begins — that is, when the PDF export is unlocked or downloaded — but only if you expressly consented to immediate supply and acknowledged that you would lose the right to cancel. We ask for both confirmations at checkout and confirm them with your order confirmation. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulations 29(1), 30(2)(b), 37(1)–(2) and 16(3). Your statutory rights under the Consumer Rights Act 2015 are not affected if the digital content is faulty or not as described.
1. What is being sold?
CVwerk offers CVwerk Premium – a one-time payment of €7.99 (shown inclusive of tax, charged in euros) that unlocks the PDF export of your CV (all templates, without watermark) as well as other premium features. This is digital content provided immediately after purchase. Payment is processed by our payment service provider and seller (Merchant of Record) Freemius (Freemius, Inc.).
2. Your right to cancel
As a consumer in the UK you may cancel your order within fourteen (14) days without giving any reason. For a contract for the supply of digital content which is not supplied on a tangible medium, the cancellation period ends 14 days after the day on which the contract is entered into.
To exercise your right to cancel, you must inform us (CVwerk, info@cvwerk.com) by a clear statement (e.g. by email) before the cancellation period ends. You may use the model cancellation form in point 5, but it is not obligatory. If you cancel in time and none of the exceptions in point 3 applies, we reimburse all payments received within 14 days, using the same means of payment that you used and without charging any fee.
3. When the right to cancel ends early
For digital content not supplied on a tangible medium, the right to cancel ends once supply has begun – that is, once the PDF export is unlocked or downloaded – provided that, before supply began, you expressly consented to immediate supply and acknowledged that you would lose the right to cancel. Both confirmations are requested at checkout and repeated in the order confirmation. If those confirmations were not obtained, or were not confirmed, we bear the cost of the content supplied during the cancellation period and the cancellation period may be extended. Statutory rights are unaffected: if the digital content is faulty, not as described, or not supplied with reasonable care and skill, the Consumer Rights Act 2015 gives you a remedy – repair, replacement, or an appropriate price reduction or refund.
4. Refunds
CVwerk Premium is digital content supplied immediately after purchase. Once the export has been unlocked or the PDF downloaded, and provided the confirmations described in point 3 were given, cancellation is excluded by law, so there is no general entitlement to a refund for a change of mind. Your statutory rights under the Consumer Rights Act 2015, and the goodwill cases listed below, are unaffected.
As a gesture of goodwill, we will nevertheless refund the purchase price if one of the following cases applies:
- The premium feature was not unlocked despite a successful payment.
- The PDF export does not work due to a technical error on our side and cannot be resolved.
- You were accidentally charged twice or charged incorrectly.
Please contact us within 14 days of purchase at info@cvwerk.com and provide your order or payment reference. Each case is reviewed individually.
- Approved refunds are processed via Freemius to the payment method originally used (usually 5–10 business days).
- Since this is a one-time payment, there is no subscription and therefore nothing to cancel.
5. Model cancellation form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract for the purchase of "CVwerk Premium".
– Ordered on (*) / received on (*): __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Date: __________
– Signature (only for notification on paper): __________
(*) Delete as appropriate.
6. Contact
CVwerk · Email: info@cvwerk.com
Further details can be found in our Imprint. Our Terms and Conditions and the Privacy Policy also apply.
Last updated: September 2026
CVwerk
Your statutory rights: Nothing on this page limits your rights under UK consumer law, including the Consumer Rights Act 2015. If you have a question about a payment, contact info@cvwerk.com.
Rechtliche Grundlagen & EU-Verbraucherschutz:
- Gesetzliches Widerrufsrecht: BGB § 355 (Widerrufsrecht bei Verbraucherverträgen)
- Widerrufsrecht bei digitalen Inhalten: BGB § 356 Abs. 5 (Erlöschen des Widerrufsrechts)
- Europäischer Verbraucherschutz: EU-Verbraucherrechterichtlinie 2011/83/EU (EUR-Lex)