Withdrawal & Refund
Withdrawal instructions & refund policy
Important: no change-of-mind refund – your remedy comes from the Australian Consumer Law
Australia has no general cooling-off or change-of-mind right for digital purchases (the statutory cooling-off period applies only to unsolicited door-to-door and telemarketing agreements). A refund is required when a service fails to meet an Australian Consumer Law consumer guarantee: the service must be provided with due care and skill, be reasonably fit for the purpose you made known, and be supplied within a reasonable time where no time was agreed. If the failure is major you may cancel the contract and obtain a refund; if it is minor we may remedy the problem first. These guarantee rights cannot be excluded by any policy.
1. What is being sold?
CVwerk offers CVwerk Australia Premium – a one-time payment of €7.99 (shown inclusive of tax, charged in euros) that unlocks the PDF export of your CV (all templates, without watermark) as well as other premium features. This is digital content supplied immediately after purchase. Payment is processed by our payment service provider and seller (Merchant of Record) Freemius (Freemius, Inc.).
2. When you can get a refund
You are entitled to a remedy, including a refund, if the digital service does not meet an Australian Consumer Law consumer guarantee – for example if the export does not work, the delivered file is not as described, or the service was not provided with due care and skill.
To make a claim, contact us at info@cvwerk.com with your order or payment reference and a description of the problem. We assess whether the failure is major or minor and tell you the remedy that applies.
3. Remedies for major and minor failures
If the failure is major – for example the export cannot be delivered at all, or the delivered file is fundamentally different from what was described – you may cancel the contract and receive a refund (or keep the contract and pay a reduced price). If the failure is minor, we may remedy it within a reasonable time; if we cannot, you may have it remedied elsewhere and recover the reasonable cost, or cancel the contract for a refund. Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.
4. Refunds (Refund Policy)
Because the product is supplied immediately, we do not offer refunds for a change of mind. Refunds are provided where the Australian Consumer Law requires them, or under the goodwill cases listed below; our voluntary cases do not limit your statutory remedies.
As a gesture of goodwill, we will nevertheless refund the purchase price if one of the following cases applies:
- The premium feature was not unlocked despite a successful payment.
- The PDF export does not work due to a technical error on our side and cannot be resolved.
- You were accidentally charged twice or charged incorrectly.
Please contact us within 14 days of purchase at info@cvwerk.com and provide your order or payment reference. Each case is reviewed individually.
- Approved refunds are processed via Freemius to the payment method originally used (usually 5–10 business days).
- Since this is a one-time payment, there is no subscription and therefore nothing to cancel.
5. Refund claim (template)
(If you would like to raise a claim, please complete this form and send it to us.)
I/we (*) wish to make a claim in relation to the purchase of "CVwerk Australia Premium".
– Ordered on (*) / received on (*): __________
– Name of customer(s): __________
– Address of customer(s): __________
– Description of the problem: __________
– Preferred remedy (refund / correction): __________
– Date: __________
(*) Delete as appropriate.
6. Contact
CVwerk · Email: info@cvwerk.com
Further details can be found in our Imprint. Our Terms and Conditions and the Privacy Policy also apply.
Last updated: September 2026
CVwerk
Your rights: Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If you are not satisfied with our response, you can contact the ACCC or your state or territory consumer protection agency. Questions: info@cvwerk.com.
Rechtliche Grundlagen & EU-Verbraucherschutz:
- Gesetzliches Widerrufsrecht: BGB § 355 (Widerrufsrecht bei Verbraucherverträgen)
- Widerrufsrecht bei digitalen Inhalten: BGB § 356 Abs. 5 (Erlöschen des Widerrufsrechts)
- Europäischer Verbraucherschutz: EU-Verbraucherrechterichtlinie 2011/83/EU (EUR-Lex)