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Verbraucherschutz & Widerrufsrecht

Withdrawal & Refund

Withdrawal instructions & refund policy

Important: no automatic cooling-off period in Canada – refunds after the download are voluntary

Canadian law does not give a general 14-day right of withdrawal for digital content. Provincial consumer protection laws give cancellation rights mainly where the supplier does not meet its disclosure or delivery duties, and some provinces expressly exclude content that is downloaded immediately. Once you have unlocked CVwerk Premium and/or downloaded your resume as a PDF, refunds are granted under our own policy below. Any cancellation right that provincial law gives you for your order is not affected.

1. What is being sold?

CVwerk offers CVwerk Canada Premium – a one-time payment of €7.99 (tax inclusive, charged in euros) that unlocks the PDF export of your resume (all templates, without watermark) as well as other premium features. This is digital content provided immediately after purchase. Payment is processed by our payment service provider and seller (Merchant of Record) Freemius (Freemius, Inc.).

2. Cancellation and delivery

There is no statutory cooling-off period for this purchase in most provinces. Where provincial law gives you a right to cancel – for example because required pre-contract information was not provided, no copy of the contract was sent, or the content was not delivered as agreed – you may cancel by notifying us, and we refund the payments received within 15 days.

To cancel under a provincial right, or to report a problem with an order, email us at info@cvwerk.com with your order or payment reference. We respond within 15 days and review each case individually.

3. Province-specific cancellation rights

Several provinces – among them Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, Newfoundland and Labrador, New Brunswick and Prince Edward Island – give consumers cancellation rights for online agreements, typically where required information was not disclosed, no copy of the contract was provided, or delivery is late. Typical cancellation windows run from seven days after you receive a copy of the contract (longer where no copy was sent), and refunds are due within 15 days (30 days in Manitoba). New Brunswick excludes content that is downloaded or accessed immediately. These rights come from provincial law and cannot be waived by our terms.

4. Refunds (Refund Policy)

Because CVwerk Canada Premium is delivered immediately, there is no entitlement to a refund for a change of mind after the PDF has been downloaded. Provincial statutory cancellation rights, quality warranties and the cases below are unaffected.

As a gesture of goodwill, we will nevertheless refund the purchase price if one of the following cases applies:

  • The premium feature was not unlocked despite a successful payment.
  • The PDF export does not work due to a technical error on our side and cannot be resolved.
  • You were accidentally charged twice or charged incorrectly.

Please contact us within 14 days of purchase at info@cvwerk.com and provide your order or payment reference. Each case is reviewed individually.

  • Approved refunds are processed via Freemius to the payment method originally used (usually 5–10 business days).
  • Since this is a one-time payment, there is no subscription and therefore nothing to cancel.

5. Refund request (template)

(If you would like to request a refund, please complete this form and send it to us.)

To: CVwerk, Email: info@cvwerk.com

I/we (*) request a refund for the purchase of "CVwerk Canada Premium".

– Ordered on (*) / received on (*): __________
– Name of customer(s): __________
– Address of customer(s): __________
– Province / territory: __________
– Reason for the request: __________
– Date: __________

(*) Delete as appropriate.

6. Contact

CVwerk · Email: info@cvwerk.com
Further details can be found in our Imprint. Our Terms and Conditions and the Privacy Policy also apply.

Last updated: September 2026
CVwerk

Your rights: Nothing in this policy limits your rights under the consumer protection law of your province or territory, or your card issuer's chargeback rules. Questions: info@cvwerk.com.

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